Privacy Policy

Introduction

This Privacy Policy (hereinafter referred to as “Policy”) delineates the procedures adopted by Paytower.com (hereinafter referred to as “Paytower”, “we”, “us”, “our”) concerning the collection, utilization, sharing, and protection of Personal Information provided by you during your interaction with the Paytower.com website (hereinafter referred to as the “Website”) or our products. It establishes the protocols for processing personal data of our clients, their partners, representatives, and all other visitors to the Website.

At Paytower, we are committed to safeguarding your privacy. We have implemented all necessary legal, technical, and organizational measures to ensure the confidentiality, integrity, and availability of your Personal Information.

The term “Personal Information” or “Personal Data” encompasses any data through which you can be identified or which may assist in identifying you.

The General Data Protection Regulation 2016/679 as of April 27, 2016 (further referred to as the “GDPR”) governs the processing of Personal Information by Paytower.

Our Contact Information

For all inquiries related to data protection, please reach out to us at: sales@paytower.com or partners@paytower.com 

Types of Personal Information We Collect

The types of Personal Information we may collect include:

  • Contact details (email, telephone number, or messenger ID)
  • Details of your identity document
  • Residential address
  • Financial information
  • Employment details
  • Geolocation details
  • History of your logs and activity on the Website
  • IP address, browser, and operating system information, device fingerprint.

Most of the information we collect is provided directly by you. Additionally, we may receive some information from publicly available sources (such as on sanctions) or from our contractors. We utilize screening lists provided by data vendors, ID verification, anti-fraud, and transaction monitoring services.

Please note that if you refuse to provide us with information in accordance with our KYC/AML requirements communicated to you when you apply for any of our services that require identity verification and ongoing activity monitoring, we will not be able to provide our services to you. Keep in mind that in some cases, we may require additional details and documents for KYC and AML/CTF purposes.

Please be aware that the processing of your Personal Data may include automated decision-making, including profiling. We may employ automated decision-making, including profiling, for onboarding, maintaining accounts with us, and fraud prevention purposes.

How We Obtain and Utilize Information

We process our clients’ data for the following purposes:

  • Providing our services to you, as an individual or as a corporate client you represent
  • Contacting you or responding to your requests
  • Complying with our legal obligations (e.g., KYC/AML requirements)
  • Providing assistance in criminal investigations and regulatory actions
  • Protecting your assets from unauthorized access
  • Preventing any fraudulent and scam activity
  • Providing you with information on our products, news, and updates
  • Resolving disputes and protecting your interests or the interests of other users.

In accordance with the General Data Protection Regulation (GDPR), the legal bases upon which we process this information are as follows:

  • Your consent: You have the right to withdraw your consent at any time by contacting us at sales@paytower.com or partners@paytower.com 
  • Contractual obligation: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
  • Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF) requirements and record-keeping obligations for tax purposes.
  • Legitimate interest: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, including providing essential updates regarding our services, proactively and retrospectively preventing fraudulent activity, and communicating with employees of our clients and business partners.

Sharing of Your Personal Information

We reserve the right to disclose this information to the following entities:

  • Our affiliates, agents, and representatives
  • Contractors who provide software for identity verification and anti-fraud purposes
  • Contractors who provide us with information sourced from publicly accessible databases (such as data on sanctions)
  • Financial service providers through which we facilitate fiat currency transactions to or from our services
  • Law enforcement or regulatory agencies, as required or permitted by law

International Transfer of Personal Information

We may transfer your Personal Information outside of the European Economic Area under the following circumstances:

  • If the country where we transfer your Personal Information provides an adequate level of personal data protection, as determined by the relevant decision of the European Commission.
  • If we implement appropriate safeguards to ensure that your rights as a data subject are protected, such as concluding standard contractual clauses or obtaining your consent for such transfer.
  • If any derogations for specific situations apply, such as when the transfer is necessary for the

Retention of Personal Data

We will ensure that we retain only the information necessary for our purposes. Your personal data will be kept for the duration required to fulfill our legal obligations, resolve disputes, and protect both your and our legitimate interests.

Upon termination of our legal relationships, we will retain your Personal Information for a maximum period of five (5) years.

You have the right to request the removal of your personal data. However, please note that in certain cases, we are obligated to retain your information to ensure legal compliance.

Your Rights

Under data protection law, you have the following rights:

  • Right of access: You have the right to request copies of your personal information.
  • Right to rectification: You can ask us to correct any inaccurate information or complete incomplete information.
  • Right to erasure: You can request the deletion of your personal information.
  • Right to restriction of processing: You can ask us to limit the processing of your information.
  • Right to object to processing: You can object to the processing of your personal data.
  • Right to data portability: You can request the transfer of your information to another organization or to yourself.

You are not required to pay any fees to exercise these rights. We have one month to respond to your request. Please contact us at sales@paytower.com or partners@paytower.com  if you wish to make a request.

Please note that there may be cases where we cannot fulfill your request due to legal obligations or overriding legitimate interests. In such cases, we will explain the reasons for the inability to fulfill your request and provide information on how to file a complaint.

Security

Paytower has established security measures to adhere to recognized international security standards. Additionally, our platform employs SSL or TLS encryption to safeguard the confidentiality of content transmitted when you submit requests.

Our Data Protection Officer (DPO)

Our Data Protection Officer (DPO) oversees compliance with data protection regulations. If you have any concerns regarding our data protection practices, you may contact the DPO at sales@paytower.com or partners@paytower.com 

Our Data Protection Authority

Our Data Protection Supervisory Authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). If you are dissatisfied with our data protection practices, you have the right to lodge a complaint with the Data Protection Inspectorate.

Policy Changes

Paytower reserves the right to amend this Policy at any time. We will notify you of any changes on our website or via email newsletters.